Frequently Asked Questions

/Frequently Asked Questions
Frequently Asked Questions2019-07-10T10:21:29+10:00
Do you only look after people on the Sunshine Coast?2019-07-11T08:34:03+10:00

No, we can look after any NDIS participant that lives in Queensland.

Do I need to use registered providers?2019-07-11T08:34:14+10:00

If you are plan managed you have the flexibility to use providers who are not registered with the NDIA. This can provide you with the option to work with whoever you choose. This means that if your current therapist, such as psychologist or occupational therapist, are not NDIS registered – that’s ok, you can still use them.

It can also give you greater flexibility when choosing support workers. Your current cleaner or neighbour who provides you with assistance, can continue to support you and be paid with your NDIS funding.

Can you help me apply for the NDIS?2019-07-11T08:34:47+10:00

We can certainly help to guide you through the process of applying for funding from the NDIS. Please contact us for more information.

What are the different ways I can manage my plan?2019-07-11T08:36:09+10:00

There are 4 different ways to manage your plan:

  1. NDIA Managed
  2. Self Managed
  3. Plan Managed
  4. Combination of plan and self managed
Can you help me find providers?2019-07-11T08:36:55+10:00

Absolutely! Being local means that we have knowledge of local providers.

If you are unsure of where to start or just having trouble finding a provider, let us know and we can help.

How do I get reimbursed for something I have paid for?2019-07-11T08:37:52+10:00

We are committed to providing same day reimbursements for items or services you pay for.

Just email your receipt to with the following information:

  1. ‘Reimbursement’ in the subject line
  2. Copy of receipt
  3. Description of items or service if not clear from the receipt
  4. Your bank account details
  5. Total to be reimbursed
How long will it take to pay my providers?2019-07-11T08:38:14+10:00

We promise prompt payment. Payments are usually made within 2 to 4 business days.

It is very unusual for payments to be longer than this but if they are, we will contact you and let you know why.

How much will it cost?2019-07-11T08:38:41+10:00

Additional funding is allocated in your plan to pay for a plan manager. This means that it doesn’t cost you anything!

Can I move from another plan manager to Sunshine Coast Plan Manager?2019-07-11T08:39:00+10:00

Absolutely! It is as easy as contacting your current plan manager and letting them know that you are changing to another plan manager. Request that they reduce any of their current service bookings as this will allow us to raise service bookings and start paying your providers immediately.

How do I sign up?2019-07-11T08:40:28+10:00

Great, we look forward to working with you! You can do this by reviewing and signing our service agreement.

Please contact us in any of the following ways to obtain a service agreement:

  1. Send us your details here

    • Phone us on 0477 975 970